Logistics coordinator - Inbound, Tilburg

Job TitleLogistics coordinator - Inbound, TilburgDepartmentSDSNL Group: Captive Part: TransportTime TypeFull timeRole Summary1. Manage infrastructures (warehouse, forklift, etc.) and resources (manpower, transport company, and transportation resources) necessary for logistics center operation in an optimal state, and discover and perform improvement tasks for efficient operation plan establishment and productivity enhancement according to the materials mobilization plan.

2. Maximize the operational efficiency of logistics resources and enhance customer satisfaction with logistics services by managing the appropriate inventory of the logistics center and establishing a warehousing and shipping plan based on the volume of materials mobilization.Key Responsibilities

Purpose of the job:

Execute daily transport related operations for one of Samsung SDS’s key customers. Responsible for monitoring inbound and/or outbound operations, customer service and act as resolute problem solver. Be the first and main contact for the customer and their customers for day to day operations.

Key activities:

• Person in charge from delivery order receipt and process in our Cello system up and until delivery of the goods at the delivery address (both business to business and business to consumer)
• Make and process delivery appointments (e-mail, booking portals and SDS Cello system)
• Manage/monitor all in-transit shipments together with contracted carriers
• Daily reporting about anomalies during transport towards customer
• Chase pending in-transit shipments together with carriers and get the confirmation of delivery into our Cello system
• Validate carrier KPI’s
• Solve complaints/anomalies
• Pro-actively act/inform customers on outbound progress
• (Transport related) administrative tasks

Requirements

For this role we are looking for a candidate with a positive and enthusiastic mindset, passion for logistics and strong motivation. A person who will independently serve as main contact for Samsung SDS customer, has the capabilities to build up a strong relationship with all stakeholders involved and provide outstanding customer service. Our ideal candidate is a decisive and flexible problem-solver with a strong hands-on mentality that is used to work in teams but can also work independently.

• Logistics Bachelor (at least common ground with Logistics)
• Minimum 1 year of relevant experience
• Good Microsoft Excel skills
• Assertive personality
• Customer orientated
• Excellent communication skills in Dutch and English, both speaking and writing (Dutch mandatory)
• Curious, eager to learn and pro-active attitude
• Constructive problem-solving skills
• Ability to prioritize multiple requests and responsibilities in a fast-paced environment
• Team player, built and maintain strong relationships with stakeholders involved 
• Ability to swiftly shift between different tasks
• Stress resistant
• Performs under pressure (during month end the number of delivery requests follows rapidly)

What we offer:

• Salary in line with market (HR)
• A great logistics playground where you have the freedom to develop yourself in your professional career
• Great international diverse team
• Informal working environment

What We Offer

Ready to Join Us? We'd like to hear from you - submit your application through the link below.