Operation & Delivery Manager (SAP)

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 8,700 employees located across twelve countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Job role

We are seeking an experienced Operations / Delivery Manager to support the Finance Technology & IT Operations area and to support the organization through an SAP transformation. The role will focus on strengthening execution excellence and day-to-day operational coordination, ensuring smooth delivery across ongoing operational activities and transformation-related initiatives. While the role will actively drive coordination and execution, overall accountability will remain with AllianzGI.

What you will do

 

• Day to day operational coordination for SAP related Finance applications and interfaces (e.g. SAP S/4HANA, SAP BW,     Datasphere, SAP VIM, Calculo, Scores)

• Coordination of incident analysis, root cause clarification, and remediation tracking with the Finance service provider (Infosys)

• Ensuring consistent follow up on operational issues, data quality topics, and interface stability

• Support of audit and compliance requests by coordinating inputs across IT, Finance, and vendors

• Preparation of major technical deliverables (e.g. architecture blueprints, technical designs, security & authentication concepts) together with the involved providers (accountability remains with AllianzGI)

• Support of integration activities and onboarding of new applications

• Review and coordination of test activities

• Support the successful delivery of changes to existing Finance applications

•Monitor and manage Service Level Agreements (SLAs), including performance tracking and compliance reporting

•Implement and maintain operational controls and monitoring mechanisms

•Regularly review support tickets, track status, identify bottlenecks, and propose continuous improvements

•Coordinate and chair operational and status meetings with internal teams and service providers

•Prepare status reports and presentation materials (e.g. slides) for management and stakeholders
What you bring

 

 

• A strong execution mindset, with the ability to drive progress in complex and dynamic environments.
• The ability to structure ambiguity, manage interdependencies, and ensure end-to-end follow-through.
• Excellent documentation skills, particularly in the context of audits, controls, and governance.
• Confident stakeholder management across business functions, IT, external vendors, and risk/compliance teams.
• Practical Agile experience and/or Project Management preferred.Analytical and customer oriented mindset, with a genuine interest in technology, digital transformation, and innovation (e.g. IT, automation, or GenAI).We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team.

You have

• Proven experience as an Operations Manager or Project Manager in Finance Technology or SAP environments.
• Hands-on experience interacting with SAP-based Finance systems and their interfaces.
• Solid understanding of IT governance, audit requirements, and internal controls.
• Demonstrated experience working within outsourced IT delivery models and managing external service providers.
• Practical experience in stakeholder coordination and communication, including preparation of management-ready materials and status reporting.
  
  
  

What we offer

 

We support your well-being

 

• Access dedicated counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
• Enjoy a personalized benefits package through a monthly budget on the Benefit platform, covering medical subscriptions, meal tickets, private pension plans, life insurance, Allianz Tiriac exclusive insurance discounts, and many more.
• Prioritize what truly matters with time off on your birthday, additional vacation days for each year with Allianz (up to five extra days), Paid leave on December 24th and 31st, plus the flexibility to swap weekend holidays for extra days off, and special allowances for significant life events.

 

 

We invest in your growth

 

Take advantage of an extensive learning curriculum tailored to support your career growth and meet your professional needs, with access to a wide range of technical and soft skills trainings, international certifications (including Agile, Lean Six Sigma, PRINCE2, ITIL, IFOA, ACCA, IACCM, and more), learning resources from LinkedIn and Allianz platforms, language development opportunities (German, French, English), and our dedicated Leadership Program to help you reach the next level.

 

We value you and your work

 

We acknowledge and recognize your work through performance-based rewards to celebrate your achievements, team, and individual recognition programs to celebrate your contributions and internal referral bonuses.  

 

Your personal information, including sensitive data, may be shared with Hiring Managers to evaluate your suitability for the role. Only candidates who meet the criteria will be contacted, and all applications will be treated with strict confidentiality.

#LI-RR1

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.
We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions.
Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.
We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.