Product Performance Analyst – CT - International Region, West (all genders)

Job Title

Product Performance Analyst – CT - International Region, West (all genders)

Job Description

In this role

As a Product Performance Analyst (CT) for the International Region (West), you play a key role in driving service performance, reliability, and operational discipline for the CT modality.
You are the performance intelligence and action‑governance backbone for CT service operations, transforming data, operational signals, and escalation patterns into early warnings, structured insights, and sustained performance recovery.

Operating at the intersection of analytics, service operations, and technical escalation, you partner closely with Modality Leads, Technical Support Specialists (TSS), Remote Service Engineers (RSE), and Business Unit stakeholders.
This is not an operational execution role — it is a fact‑based performance leadership role focused on clean KPI ownership, pattern recognition, and disciplined follow‑through.

The CT PPA in IR West operates very close to the target International Region baseline and serves as a reference model for role clarity, governance rigor, and performance narrative consistency.

Your job

1. Performance Management & Analytics

• Monitor, analyze, and report CT product and service performance using operational, quality, and reliability KPIs.

• Own and maintain CT dashboards, ensuring one source of truth across the region.

• Detect early risks such as High Activity Sites, missed Remote Resolution, escalation trends, and abnormal material or labor consumption.

• Apply advanced and AI‑supported analytics to identify patterns, anomalies, and weak signals before they escalate.

2. Structured Problem Solving & Deep Dives

• Lead data‑driven deep dives on recurring CT performance issues (reliability, serviceability, process breakdowns).

• Initiate and structure root cause analyses with clear hypotheses, impact quantification, and corrective actions.

• Leverage AI copilots and case‑analysis tools to accelerate insight generation and historical pattern matching.

• Translate complex data into clear, decision‑ready leadership narratives.

3. Governance & Action Management

• Own a single, integrated CT performance action backlog.

• Drive weekly and monthly governance cadence with Modality Leads and TSS to review KPIs, escalations, and recovery progress.

• Ensure execution discipline by tracking actions until sustainable performance recovery is proven.

• Maintain alignment on KPI standards, performance frameworks, and reporting across Operations and Business.

4. Problem Case Management (PCM)

• Act as the performance owner within the CT Problem Case Management process.

• Identify when performance deviations (e.g. escalation clusters, HAS patterns, KPI breaches) meet the threshold for Problem Case initiation.

• Support or initiate Problem Cases by providing structured evidence, trend history, and regional impact analysis.

• Track actions and validate effectiveness through post‑closure performance monitoring.

• Share systemic insights and prevention measures across PPA and modality communities.

5. Stakeholder Engagement & Business Partnership

• Serve as the performance partner for CT Modality Leads, TSS, RSEs, and Business Units.

• Support FCO governance, escalation prioritization, and deployment tracking.

• Provide performance input into NPI readiness, highlighting service capacity, skill, and reliability risks.

• Represent CT service performance in cross‑functional discussions and governance forums.

6. Continuous Improvement & Knowledge Sharing

• Identify improvement opportunities driving productivity, material efficiency, and labor optimization.

• Promote standardized IR ways of working while respecting local operational realities.

• Contribute actively to the PPA community through knowledge sharing and best practice adoption.

• Use AI‑assisted documentation and automation to reduce manual reporting effort and improve insight quality.

You should bring the following

Education

• Bachelor’s or Master’s degree in Engineering, Data Analytics, Industrial Engineering, or a related technical field.

• Lean, Six Sigma, or continuous improvement certification preferred.

• Exposure to data analytics, AI, or automation tools is an advantage.

Experience

• 5+ years’ experience in service operations, product performance, reliability engineering, or technical analytics.

• Proven experience with complex medical imaging systems (CT preferred).

• Demonstrated track record in KPI analysis, escalation management, and structured problem solving.

• Experience working in cross‑regional or multi‑country environments.

• Comfortable operating in matrix organizations with diverse technical and operational stakeholders.

Core Competencies

• Strong analytical and data‑driven mindset; able to turn signals into actions.

• Structured, disciplined, and outcome‑focused approach.

• Influential leadership without authority; strong stakeholder management.

• Ability to challenge non‑value‑adding work and protect analysis time.

• Customer, quality, and patient‑safety focused.

AI & Digital Skills (Directionally Required)

• Confident working with AI‑enabled dashboards and performance copilots.

• Ability to use AI for trend detection, case clustering, and insight generation.

• Critical thinking to validate AI outputs and convert them into actionable decisions.

Language Skills

• Fluent English (written and spoken).

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

 

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.