This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Retention Manager in Germany.
In this role, you will take ownership of customer retention strategy within a fast-paced, data-driven digital environment. You will lead and develop a high-performing CRM and retention team, translating strategic direction into impactful, measurable initiatives. Working at the intersection of analytics, lifecycle marketing, and customer experience, you will design and optimize automated journeys, loyalty programs, and targeted campaigns. This position offers a unique opportunity to influence revenue growth by improving engagement, reducing churn, and enhancing customer lifetime value. You’ll collaborate closely with cross-functional teams to deliver seamless, personalized experiences. It’s an ideal role for a strategic thinker who thrives in dynamic environments and enjoys turning insights into action.
Accountabilities:
- Lead, mentor, and grow the Retention and CRM team, fostering a culture of ownership, accountability, and continuous improvement
- Translate high-level retention strategies into scalable, automated lifecycle campaigns that drive engagement and loyalty
- Oversee the design, execution, and optimization of personalized customer journeys based on data insights and behavioral segmentation
- Collaborate with data teams to implement and refine churn prediction models, translating insights into actionable retention initiatives
- Manage and enhance VIP and loyalty programs, ensuring high-value customer engagement and long-term retention
- Plan and execute seasonal and event-based campaigns aligned with broader lifecycle and business objectives
- Work cross-functionally with Product, Tech, Payments, and Customer Support to ensure cohesive customer experiences
- Track, analyze, and report on key retention KPIs, ensuring strong ROI and continuous performance improvement
Requirements:
- Minimum of 5 years of experience in retention, CRM, or lifecycle marketing roles, preferably in fast-paced digital industries
- At least 3 years of experience in a leadership role, managing and developing high-performing teams
- Strong understanding of customer lifecycle management, segmentation, and retention strategies
- Proven experience translating strategic goals into measurable operational execution
- Data-driven mindset with experience working with analytics, churn models, and performance tracking
- Excellent leadership and communication skills, with the ability to collaborate across multiple teams
- Strong organizational and project management skills in a dynamic, fast-changing environment
- Proactive, adaptable, and solution-oriented approach to problem-solving
- Fluency in English is required
Benefits:
- Fully remote work setup with flexible working arrangements
- Competitive salary with performance-based growth opportunities
- Equipment provided to support your remote work environment
- Career development programs, training, and advancement opportunities
- Health and fitness benefits, including wellness and reimbursement programs
- Annual leave starting at 22 days, increasing with tenure
- Additional day off to celebrate your birthday after one year
- Self-development budget for courses and professional learning
- Collaborative, international work environment with strong team culture
How Jobgether works:
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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