Modality Lead MR International Region (all genders)

Job Title

Modality Lead MR International Region (all genders)

Job Description

In this role, you have the opportunity to drive operational excellence, performance management, and continuous improvement for the MR modality across the International Region. You will lead a cross‑regional community, leverage data-driven insights, and ensure high-quality, consistent service delivery while partnering closely with business stakeholders.

Your job:
 

1. Performance Management & Analytics

• Monitor, analyze, and report modality performance through KPIs, dashboards, and advanced analytics.

• Identify trends, risks, and improvement opportunities; drive corrective actions with zones and BIUs.

• Ensure alignment on KPI standards, performance frameworks, and reporting across Operations and the Business.

2. Community Leadership & Collaboration

• Lead the IR-wide modality community (PPAs, TSS, RSE, FSE, SOC teams).

• Facilitate knowledge sharing, best practice adoption, and community engagement across regions and cultures.

• Build one unified modality performance culture and shared identity.

3. Operational Excellence & Continuous Improvement

• Drive productivity improvement initiatives and Lean methodologies.

• Lead or support New Product Introduction (NPI) readiness and technical enablement across all zones.

• Promote process standardization while adapting for local market realities.

4. Stakeholder Engagement & Business Partnership

• Act as the primary operational counterpart to Business S&SD teams.

• Ensure strong alignment on serviceability, performance, quality, productivity, and NPI.

• Represent operations in cross-functional discussions, governance, and improvement programs.

5. Customer & Employee Experience

• Drive customer satisfaction performance and implement improvement plans.

• Take ownership of complex customer issues and escalations, securing timely resolutions.

• Support employee engagement within the modality community and foster a learning-oriented environment.

You should bring the following:

• Global mindset & cultural agility; effective across multiple regions, cultures, and time zones.

• Analytical and data-driven; able to turn data into actionable insights.

• Influential leader without authority; strong stakeholder management and consensus-building.

• Collaborative & inclusive; fosters open knowledge sharing and cross-regional teamwork.

• Customer & quality focused; ensures high compliance, patient safety, and service excellence.

• Change leadership; champions transformation, innovation, and continuous improvement.

• Bachelor's / Master's Degree in Biomedical Engineering, Electronics Engineering, IT, Health Sciences or equivalent.

• Professional experience in an international, cross-regional environment; leadership experience preferred.

• Fluent English skills.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.