Customer Experience Representative

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Representative in Germany .

This role is ideal for a customer-focused professional who thrives in a fast-paced, digital environment and enjoys solving problems in real time. As a key point of contact for both customers and content creators, you will play a vital role in ensuring a seamless user experience across multiple communication channels. The position combines customer support, technical troubleshooting, and operational support, offering a diverse and engaging daily workflow. You will contribute directly to improving platform performance by identifying issues and sharing insights with internal teams. With a strong emphasis on responsiveness, accuracy, and empathy, this role is perfect for individuals who enjoy helping others while working remotely. It also offers the opportunity to develop expertise in a growing global eCommerce ecosystem.

Accountabilities:

• Respond to incoming inquiries via calls, chats, and emails, delivering timely, professional, and empathetic customer support
• Assist users with billing questions, technical issues, and navigation across the platform
• Troubleshoot and resolve issues efficiently, escalating complex cases when required
• Review and validate creator applications, ensuring accuracy and compliance with platform standards
• Monitor transactions to identify and prevent fraudulent activity, helping reduce chargebacks and financial risk
• Act as a liaison between users and internal teams, ensuring clear communication and effective issue resolution
• Report bugs, technical issues, and user feedback to support continuous platform improvement

Requirements:

• Strong passion for customer service and delivering high-quality user experiences
• Excellent written and verbal communication skills in English; additional languages such as French, Spanish, or German are a plus
• Proficiency with computers, web tools, and the ability to navigate multiple systems simultaneously
• Solid problem-solving skills with the ability to work independently and make sound decisions
• High attention to detail, especially when identifying issues or reviewing user-submitted information
• Ability to handle sensitive or complex content professionally and responsibly
• Comfortable working in a remote, fast-paced, and performance-driven environment

Benefits:

• Competitive compensation with a performance-based bonus structure
• Paid vacation and sick leave
• Fully remote work environment with flexible setup
• Access to learning and wellness programs, including sports initiatives
• Opportunity to work within a globally recognized and growing industry
• Supportive, collaborative, and friendly team culture

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1