Job overview
As Product Owner for the Booking Finalisation & Payment domain, you own outcomes at the most business‑critical point of the funnel: review → checkout → payment → confirmation. You’ll set a compelling vision, validate the right problems, and ship high‑quality improvements that lift conversion, protect revenue, and keep our experience compliant, reliable, and trustworthy. You lead discovery and execution end‑to‑end (backlog, user stories, acceptance criteria, and iteration flow) in a cross‑functional squad (Engineering, UX, Data, QA, Content).
DOMAIN HIGHLIGHTS — “Booking Boosters”
Focus area: Payment, Confirmation & Booking Shell
You and your squad will own and evolve our user‑facing:
- Payment address & options (incl. voucher redemption)
- Confirmation (“itinerary”) pages and the post‑booking handover
- Service overview & shopping basket (clarity, fees, promises)
- Gift voucher purchase funnel
Contract: 14‑month fixed term (maternity cover)
What you will do
- Set strategy & vision for Booking Finalisation & Payment. Define a clear North‑Star together with the Head of Product and translate it into measurable squad KPIs and roadmaps
- Diagnose and improve the funnel: identify drop‑offs per step (Review, Checkout/Payment, Confirmation), validate hypotheses, and raise step conversion and payment success while safeguarding reliability and accessibility
- Own experimentation: frame hypotheses, define KPIs/MDE, run A/B tests, and publish results with roll‑out/rollback criteria
- Lead execution: write crisp user stories, maintain a KPI‑aligned backlog, facilitate refinement & reviews, and accept increments based on quality and non‑functional needs
- Partner deeply with Engineering/Design/Data: engineering owns solution integrity; design owns UX quality; data owns measurement—you own outcomes
- Manage risk & compliance: collaborate on payments, vouchers, accessibility and legal/compliance guardrails
- Communicate with clarity: keep a living Opportunity–Solution Tree and Decision Log; align stakeholders with a simple “why → what → how” narrative
Job Title
Senior Product Owner
Job Subtitle
Booking Finalisation & Payment
What you will need
- 3–5+ years as a Product Owner / Product Manager in eCommerce, checkout, payments, or transactional flows
- Proven ability to design experiments, run A/B tests, and make decisions with data (quant & qual)
- Strong backlog ownership: user stories, acceptance criteria, definition of done, iterative delivery
- Experience working with cross‑functional squads and influencing without line authority
- Familiarity with checkout/payments topics is a plus (payment methods, auth/capture, refunds) and non‑functional essentials (technical performance, accessibility)
- The ability to communicate clearly and coordinate with a large set of stakeholders across Eurowings Digital and Aviation
- Business‑fluent English; German a plus
What you will bring
- A customer‑obsessed, analytical mindset and comfort digging into data to find leverage
- The judgment to prioritise ruthlessly and say “no” to protect focus
- A bias for two‑way‑door decisions for speed—and the diligence for one‑way doors
- Calm, clear communication that keeps momentum high, even amid ambiguity
Inclusivity
all genders
Workplace type
Hybrid