Career at Crowdfox
You enjoy structured working, quickly identifying patterns, and actively contributing to process improvements? Then this Working Student (m/f/n) role in Content and Customer Success is the perfect fit for you.
Your mission
- You support daily operations within the Content and Customer Success team
- You process customer and supplier requests through a ticketing system
- You pre‑classify incoming tickets and route them accordingly
- You provide feedback to suppliers on incoming requests
- You proactively identify escalations and escalate them to the relevant teams
- You independently initiate tasks and contribute to improving internal processes
- You collaborate closely with internal interfaces
Your profile
- Business Informatics, or a comparable field of study
- You have very good German language skills, both written and spoken
- You have good English language skills
- You work in a structured, reliable, and independent manner
- You have a strong digital affinity and quickly adapt to new tools and systems
- You are available to work two consecutive days per week
Why us?
- Great team with a flat hierarchy, office dogs, and regular events
- A dynamic, growing company with short decision-making processes.
- Comprehensive Onboarding as well as personal and professional integration into our teams
- Flexible working hours based on trust, with full-time and part-time options
- Remote work
- Permanent contract, attractive and performance-based compensation, company pension plan
- Modern workplace with height-adjustable desks, cloud-based work via Microsoft 365
- Kitchen & lounge for relaxation, free beverages and many nearby restaurants (meat/veggie/vegan)