Internship Luxury Sales Support GRC Barcelona

Role Overview:

We are seeking a motivated and detail-oriented Luxury Sales Support Intern to assist our team in launching new overflow onboarding properties. This is an exciting opportunity to gain hands-on experience in luxury reservation sales, CRM data management, property performance analysis, and operational sales optimization within a globally recognized brand.

Key Responsibilities:

• Coordinate and liaise with properties to ensure accurate and up-to-date hotel card information.
• Monitor and manage CRM communications, ensuring timely follow-ups with both properties and guests.
• Organize and optimize internal documentation and SOPs to enhance operational efficiency.
• Provide administrative support to streamline team workflows and improve productivity.
• Live monitor call flow volumes, ensuring staff allocation aligns with language demand.
• Set up routing profiles and accreditation for new employees.
• Identify and address inefficiencies in Salesforce CRM workflows.
• Audit and maintain data accuracy for all leads in Salesforce CRM.
• Assist in creating internal communications to support team engagement and updates.
• Track KPIs and conversion rates, providing analytical insights to support sales performance.