Lead the Chapter Area – Operations and Checkout Tech
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Be accountable for the continuous development and functional mastery of all four Chapters within your Chapter Area: Operations Engineering, Checkout Engineering, Operations & Checkout Engineering, and Operations & Checkout Solution Management
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Ensure the Chapter Area adheres to METRO-wide standards in tooling, methodology, and governance, aligned with ABR/QBR processes
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Translate functional priorities – including those specific to POS systems, checkout flows, and operations platform architecture – into enablement initiatives for Skill Chapter Leads
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Align Chapter Area contribution to METRO’s Grand Slam objectives and support strategic initiatives across the Operations and Customer Invoice & Payment platforms
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Act as the main point of contact for technical expertise in operations and checkout domains, supporting Platform Leads and Squad Leads
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Foster a strong culture of learning, innovation, and transparency across central and local IT functions, particularly bridging the large Romania-based engineering community (101 FTE) with Germany-based and METRO global teams
Drive People & Capability Development
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Act as the disciplinary line manager for the four Skill Chapter Leads: Operations Engineering, Checkout Engineering, Operations & Checkout Engineering, and Operations & Checkout Solution Management
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Ensure skilled resources are available for staffing into squads across the Operations and Customer Invoice & Payment platforms, including management of the significant external workforce (~81 EXT FTE)
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Lead Skill Chapter Leads by example, coaching them to build capabilities in checkout engineering, POS technologies, operational tooling, and payment processing aligned with METRO’s harmonization and standardization goals
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Identify skill gaps – especially in emerging areas such as self-checkout, real-time inventory, and B2B payment innovation – and support recruiting, upskilling, and internal mobility in collaboration with People & Culture
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Oversee the stabilization and filling of the open Chapter Lead position in Operations & Checkout Engineering as a near-term priority
Promote Functional Alignment & Communication
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Represent the Chapter Area in TOM governance and other METRO forums (e.g., Grand Slam, Platform Syncs, ABR/QBR)
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Serve as a functional bridge between METRO Digital, MAG, and country teams, ensuring clarity on ownership in checkout and operations technology decisions
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Actively resolve delivery risks and blockers related to resources and capabilities, including the management of 4 temporary positions within Operations & Checkout Solution Management
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Promote agile ways of working and drive mindset shift across Skill Chapter Leads and teams, with particular focus on the multicultural, multi-location setup across Germany, Romania, and METRO global
Stakeholder Management
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Collaborate with other Chapter Area Leads and Platform Leads (Operations Platform and Customer Invoice & Payment Platform) to align on strategic initiatives and drive business goals
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Act as the technical counterpart to Business Platform Leads, providing expert advice on checkout and operations engineering topics, tooling decisions, and build-vs-buy trade-offs
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Ensure Solution Management Chapter Leads coordinate effectively with external partners for outsourced end-to-end solutions, with support from dedicated Skill Chapter Leads