Senior Vendor Manager (All Genders)

Senior Vendor Managers in the International Key Accounts department are responsible for managing topline performance, customer experience and ultimately, profitability for their assigned vendors. They facilitate all interactions with the vendors, managing the assortment to deliver profitable growth including creating new items and identifying underperforming SKUs to delist, negotiating contracts and terms, managing promotional activities, and resolving operational issues (e.g., inbound logistics, in-stock, payments). Vendor Managers focus on creating scale and identifying competition and external trends for their vendors and categories.

Your Tasks:

• Manage day-to-day operations and interactions with suppliers and internal stakeholders, including Co-Marketing, Central Marketing & Campaigns, Replenishment, Pricing, and Shop Operations & Country Sales teams
• Drive strategic negotiations to deliver top- and bottom-line category growth for vendors and categories, supporting the Team Lead with Annual Talks and negotiating promotional opportunities throughout the year
• Create growth opportunities through market, competitor, and range analysis; review promotion results and adjust course of action as needed
• Identify vendor performance issues and act as escalation point to resolve conflicts between internal teams and vendors
• Audit key metrics and evaluate products and services to drive quality of customer experience across multiple vendors and categories
• Work cross-functionally to implement scalable solutions addressing customer pain points and deliver the Annual Plan
• Lead cross-functional projects as Subject Matter Expert, engaging appropriate stakeholders and holding colleagues accountable for delivery
• Actively seek feedback, demonstrate self-awareness, and identify areas for personal development and growth