As a Head of Fulfilment Operations, you will lead the operational heartbeat of zooplus across multiple European markets. This high‑impact role empowers you to drive end‑to‑end performance, elevate customer experience, and influence strategic decisions across our expanding fulfilment network. If you excel in dynamic environments, build strong operational partnerships, and turn complexity into scalable solutions, this position offers the opportunity to deliver meaningful, lasting impact.
What You Will Lead & Deliver
- Own regional operational excellence across multiple Fulfilment Centers, ensuring fast, reliable, high‑quality delivery for our customers
- Build and develop high‑performing teams through strong leadership, clear KPIs, and a culture of continuous improvement
- Act as the key operational interface for logistics service providers, managing escalations and ensuring aligned performance
- Drive efficiency and cost improvements by optimizing workflows, processes, and service‑level metrics
- Lead strategic business reviews to ensure partner performance supports future growth
- Ensure capacity readiness for daily operations and seasonal peaks
- Support strategic negotiations, influencing long‑term network stability and competitiveness
- Contribute to fulfilment strategy development, shaping the future of our European FC footprint
- Champion quality standards to deliver a consistent, best‑in‑class customer experience
- Guide capacity‑expansion initiatives, including engineering collaboration and new FC launches
- Accelerate continuous improvement, driving customer‑centric and productivity‑enhancing initiatives
- Strengthen cross‑functional alignment, closely partnering with HQ and Engineering
- Coach and empower a team of Fulfilment Center Managers and Experts, fostering deep operational expertise and innovation
- Report directly to the Director of Fulfilment, giving you visibility and influence at senior levels
Why Join zooplus
- High impact, high ownership: Shape the performance and scalability of one of Europe's leading e‑commerce fulfilment networks.
- International scope: Work across multiple countries, cultures, and operational environments—no two days are the same.
- Strategic influence: Your decisions directly affect customer experience, network efficiency, and long‑term fulfilment strategy.
- Innovation at scale: Join a company that embraces technology, automation, and continuous improvement as core enablers.
- Strong collaboration culture: Partner with passionate teams across Fulfilment, Engineering, Product, and Headquarters.
- Growth opportunities: Expand your leadership capabilities and advance your career in a fast‑growing, customer‑centric organization.
- Purpose‑driven environment: Contribute to a company that supports pet parents across Europe and invests deeply in customer happiness.