IT Service Desk Engineer (All Genders)

We are seeking a proactive and customer-focused IT Service Desk Support Agent (L2) to join our team. The ideal candidate should have strong technical experience in Microsoft cloud services and modern device management tools. You will be responsible for resolving escalated incidents, supporting end-users, and ensuring high-quality IT support across the organization.

Key Responsibilities

• Provide L2 technical support for end users via phone, email, and ticketing system.

• Troubleshoot and resolve complex IT issues escalated from L1 support.

• Administer and troubleshoot Azure Entra ID, Exchange, M365 and Azure Virtual Desktop. 

• Support Intune for device enrollment, configuration profiles, compliance policies, and application deployment.

• Support Jamf for macOS/iOS device management and troubleshooting.

• Assist with onboarding/offboarding processes, including device provisioning and access setup.

• Document incidents, solutions, and procedures in the knowledge base.

• Collaborate with IT teams to improve support processes and automation.

• Ensure adherence to SLAs and provide timely updates to users.

• Participate in IT projects and rollouts as required.