Are you ready to start an exciting career in sunny Lisbon while supporting one of the world’s biggest e-commerce platforms? As a German Customer Support Advisor, you’ll help users, sellers, and creators navigate the platform, ensuring a safe and seamless shopping experience.
Location: Sete Rios, Lisbon, Portugal
Employment Type: Full-Time (40 hours/week)
Working Hours: Monday – Sunday, 08:00 – 17:00 (Rotational Shifts)
About the Role
We are looking for German-speaking Customer Support Advisors to join a leading global e-commerce platform in Lisbon! You will be part of a team ensuring a safe and trustworthy marketplace for users, sellers, and creators. This role involves managing inquiries, resolving issues, and enhancing the overall customer experience.
Key Responsibilities
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Handle customer, seller, and creator inquiries professionally.
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Identify and resolve issues efficiently while maintaining high service quality.
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Escalate critical or high-risk cases as needed.
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Coordinate with different teams to ensure issue resolution.
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Improve processes by identifying recurring problems and reducing escalations.
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Engage sellers to build long-term trust in the platform.
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Support special projects based on business needs.
Who We're Looking For
Fluent in German and English (spoken & written).
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Strong problem-solving and customer service skills.
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Ability to work in a fast-paced, dynamic environment.
Compensation & Benefits
Medical & Dental Insurance: Provided after 6 months
Signing Bonus: Up to €3,000 (€1,000 after 1st month, then €250/quarter for 24 months)
Annual Leave: 22 business days (as per Portuguese law)
Public holiday compensation as per Portuguese labor regulations
Relocation Support
Travel Reimbursement: Up to €200 (after 3 months)
Accommodation Allowance: Up to €400/month (for the first 4 months)
- **Assistance in finding temporary or permanent housing
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Fully Paid Training & Onboarding
Your contract begins from Day 1 of training, ensuring you’re fully prepared for success in your role.
🚀 Interested in joining a dynamic global e-commerce team in Lisbon? Apply today!