We鈥檙e looking for a Head of KYC Outsourcing Vendor Management in Tallinn to join the Global Vendor Management team.聽
This role will lead the KYC Vendor Management team and work with KYC Outsourcing vendors under the Servicing umbrella. The lead acts as a bridge between the internal stakeholders and vendors under their care, ensuring service delivery and performance. It's a unique opportunity to build on your expertise, help deliver Wise鈥檚 mission of money without borders, and grow within a global, fast-paced listed company environment while ensuring our key vendors deliver high quality results for Wise.
About the Role:
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**People Leadership & Development **- Build an inclusive, high-performance environment by providing regular feedback, setting clear role expectations, and coaching direct reports through personal growth goals and merit-based compensation.
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Operational Excellence & Rituals - Establish structured team rituals and delivery-oriented meetings, ensuring the team has the necessary tools and training to meet service delivery standards.
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**Strategic Team Management **- Oversee administrative needs and budgets while building resilient operations that avoid bottlenecks through succession planning and active contribution to global Vendor Management solutions.
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**Strategic & Product Alignment **- Develop a deep understanding of the Wise product and Servicing Strategy to own the long-term KYC vendor roadmap, ensuring service delivery aligns with shifting company goals.
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**Performance & Quality Management **- Drive vendor accountability through robust scorecards, rigorous KPI development, and continuous monitoring; leading remediation plans to ensure all quality and performance metrics are met.
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Financial Oversight & Unit Economics - Manage the full financial lifecycle, including cost forecasting, invoice reconciliation, and active participation in negotiations to optimize consumption and track unit economics.
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**Risk, Compliance & Governance **- Maintain full oversight of the risk landscape and contract lifecycles, ensuring all vendors comply with Third Party policies, Business Continuity Plans, and audit requirements.
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**Stakeholder & Relationship Management **- Act as the primary escalation point and bridge between Wise and its vendors, fostering strong internal cooperation and managing vendor responses during critical incidents.
**This role will give you the opportunity to:聽**
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Choose your path to impact. You鈥檒l take ownership from day one. Of course, you will have feedback from smart, curious people across Wise but you鈥檒l experience unique levels of ownership and empowerment within your role.
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Be extremely hands on. No far away leaders in Wise, and in this role you鈥檇 be expected to take on the work yourself.聽
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Be part of our mission to make money without borders the new normal.