FinCrime Operations Senior Lead - RFI

Wise is seeking a dynamic and experienced Senior Operations Lead to join our Financial Crime Compliance team in Tallinn, Estonia. We’re looking for someone who runs towards problems, gets close to the work, and holds a high bar without apology.

You will own the day-to-day performance of a compliance operations function responsible for processing information requests from our partner banks: ensuring fast, accurate information exchange that keeps customer funds moving. This is an operational leadership role: your impact is measured in SLA delivery, quality, throughput, and the team culture that makes those things sustainable. The downstream effect of your team's work reaches every customer we serve.

You will manage a team of Team Leads and be accountable for what their teams produce, reporting into the Area Lead.

What you will actually be doing

Running a tight operation. You will own SLA and quality targets across the function and be expected to know, at any point, what is hitting, what isn't, and why. You will not be waiting for reports to tell you because you will already know.

Elevating performance. This is not a steady-state role. There is headroom in this operation and you will be expected to find it, validate it, and close the gap: with your leads, through your leads, and directly where needed. 

Building leads who deliver. Your Team Leads are experienced. Your job is to make them better, not by shielding them from hard conversations but by expecting them to have those conversations and equipping them to do it well. You will hold them to a standard and you will not let them absorb pressure upward.

Challenging what isn't working. Processes, norms, and assumptions that made sense at a different scale will not automatically make sense now. You will be expected to identify what needs to change and make the case for it: with data, with clarity, and without waiting to be asked.

Communicating across a wide network. You will be expected to represent your operation with authority, push back when needed, and manage stakeholders.