Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
About this Role
We are seeking a collaborative Technical Leader to provide 1st Line technical expertise across software, hardware and telecom systems within Vodafone’s European network environment. The individual will support incident coordination, network troubleshooting, software development and optimisation activities across HFC, IP, DSL, GSM, UMTS and LTE networks. This role is ideal for someone who thrives in fast‑paced operational environments, enjoys solving complex technical issues and is motivated by ensuring seamless network performance for customers.
What you will do
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The Platform Operation and Business Service Engineer (Expert) is responsible for one or more UCC services sold to business customers, like Microsoft Teams Direct Routing, and ensures smooth operation from end to end. Within the Business Services Operation team, the candidate will be responsible of 1st and 2nd level support of a multi-vendor environment for VF DE UCC services for the German Business Customer market. In this context the candidate independently ensures sustainable solutions as part of the problem management process and regularly derives suggestions for improving the service quality and the troubleshooting process for the services for which the candidate is responsible.
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The candidate has direct interfaces to Group/European Engineering LifeCycle Management and Network Operation.
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The candidate ensures the detailed specification of demands for both OSS engineering and business service and customer monitoring. An essential additional task is the analysis and evaluation of events in the context of inc
Who you are
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Extensive, several years of professional experience (>3 years)
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Experience in technical service management or quality management
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Fluent knowledge of German and English, both spoken and written
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Good knowledge of network/transmission/signaling protocols in the field of telecommunications
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Detailed understanding of main network and Telco protocols like TCP/IP, VoIP, SIP, RTP, Diameter, Wireshark traces
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Detailed understanding of cloud infrastructure like Linux VM, MS Azure, DNS management, Linux OS maintenance and upgrade
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Ideally Cisco certification as CCNA/CCNP (Routing & Switching, Voice/Collaboration)
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Solid fundamentals of access and core network technologies
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
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Hybrid way of working: 2 days per week/ 8 per month
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Medical and dental services
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Life and hospitalization insurance
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Dedicated employee phone subscription
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Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
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Special discounts for gyms and retailers
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Annual Company Bonus
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Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
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You get to work with tried and trusted web-technology
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We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
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Special Paternal Program - 4 months of paid paternity leave
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS
What skills you will learn
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Advanced telecom software development and customisation.
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End‑to‑end incident management and multi‑level technical coordination.
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Network optimisation techniques across diverse technologies (HFC, IP, DSL, GSM, UMTS, LTE).
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Cross‑functional communication and stakeholder management.
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Preventive maintenance and performance evaluation of telecom systems.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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