Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a detail-oriented and service-focused individual to support HR Shared Services through the accurate administration of HR data, transactional processes, and employee records. This role ensures timely and compliant HR operations while serving as a key point of contact for routine queries and supporting the delivery of services within agreed SLAs.
What you’ll do
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Maintain HR databases, employee records, training data, eLearning materials, reward and recognition data, and HR reports.
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Prepare and process transactional HR activities to support daily HR operations.
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Ensure accurate and timely processing of both system‑based and manual tasks, meeting integrity and audit requirements.
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Manage purchase orders and support effective service delivery within agreed SLAs.
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Resolve queries in line with SLAs and escalate complex cases to the Team Leader when required.
Provide inputs for the preparation of HR reports.
Who you are
Strong attention to detail and accuracy in all tasks.
Customer-focused with strong teamwork and collaboration skills.
Confident using MS Office and comfortable with digital HR systems.
Able to work with consistency, meet deadlines, and manage routine processes reliably.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
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A dynamic environment where innovative ideas are always welcome
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A collaborative community where your professional goals and work are supported by a diverse team
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A supportive internal coaching and mentoring culture
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Opportunities to participate in company activities and CSR events
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Corporate assets including a laptop and mobile phone with subscription (unlimited voice, text message, and data within the EU)
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Cafeteria package
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Private Medical Services
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Employee Assistance Program to support your wellbeing and mental health
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Life and accident insurance
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You can work remotely overseas for 20 days a year
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16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
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You and your family members can enjoy several discounts from our partners
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You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week
What skills you will learn
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Proficiency in HR systems, data integrity, and HR reporting.
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Effective query resolution and service delivery within SLA frameworks.
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Understanding of HR compliance, audit processes, and operational excellence.
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Cross-functional collaboration and communication within HR operations.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
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