Principal Accountabilities
Under close supervision:
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Assists in maximizing store sales and achieving store sales goals
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Monitors sales progress and results against key targets
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Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement
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Ensures excellence in customer service in the store
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Monitors customer feedback and addresses customer concerns
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Perform a variety of routine assignments
Knowledge and Skill Requirements
Knowledge & Application
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Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field
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May include multistep processes which requires a fairly detailed knowledge of the specialized area
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Requires extensive on-the-job or previous training and experience
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May require formal occupational training or certification
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Operative/Technician roles will typically operate more complex machinery/ processes
Problem Solving
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Problems are known, defined, and readily apparent
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Issues may occasionally require some fact finding to solve
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Non-routine issues typically escalated to more senior team member or supervisor
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Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations
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Refers to procedures, technical aids, co-workers, and supervisors
Interaction
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Interacts with a range of individuals both within and outside immediate team to convey basic information
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Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)
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Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact
Impact
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Supports the achievement of goals through personal effort in own work area
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Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles
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Required to achieve daily and weekly tasks under general supervision with work regularly checked
Accountability
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Accountable for delivery of own work activities to agreed timescales and quality
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Performance measured against predefined service level requirements or equivalent metric
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Aware of costs and/or service level requirements and expectations
R-20260302-0003