We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
The Opportunity
We’re looking for an Enterprise Account Executive to join our high-performing Go-to-Market team and help shape the future of experience research. In this role, you'll focus on driving new business by engaging with net new enterprise prospects and converting them into long-term UserTesting customers. You'll work closely with Marketing, Solution Consultants, Customer Success, and BDRs to build strong customer relationships and close impactful deals.
You’ll be instrumental in helping enterprise organizations connect with their audiences through real human insights—empowering them to build better products and experiences. If you thrive in a fast-paced environment, love strategic selling, and are passionate about solving complex customer challenges, this is your opportunity to make a lasting impact.
Responsibilities
-
Consistently exceed your annual quota across SaaS and Services in a complex, multi-stakeholder enterprise sales environment
-
Identify and develop new opportunities with named, high-fit enterprise accounts within your territory
-
Lead full-cycle sales engagements from prospecting through to close, leveraging internal resources and cross-functional teams
-
Collaborate with marketing and BDR teams to build pipeline and accelerate customer acquisition
-
Articulate the unique business and technical value of UserTesting to both champions and executive decision-makers
-
Forecast opportunities accurately, leveraging tools like Salesforce and Clari to track pipeline and performance metrics
-
Contribute strategic feedback to enhance our solution offerings and future roadmap
What We’re Looking For
-
7+ years of successful Enterprise SaaS sales experience, with a strong track record of exceeding quota and closing 6–7 figure deals
-
Proven experience landing net new logos and navigating complex, multi-threaded sales cycles in large, matrixed organizations
-
Deep understanding and practical application of structured sales methodologies (we use MEDDPICC)
-
Strong communication and relationship-building skills—comfortable selling to and influencing C-level stakeholders
-
Highly organized, resilient, and coachable team player with a desire to learn and continuously improve
-
Comfortable using sales productivity tools such as Salesforce, Clari, Outreach, Google Workspace, 6Sense, and ZoomInfo/Cognism
-
Willingness to travel to customer sites and regional UserTesting offices as needed
Don’t meet every single requirement but excited about the role?
We encourage you to apply! Research shows that some groups may hesitate to apply unless they meet every qualification, but we believe that the best teams are built by people from a wide range of backgrounds, experiences, and perspectives.
Application Process
Meet with a Recruiter
Meet the Hiring Manager
Participate in a Panel Interview
Offer Stage
Accommodations
At UserTesting, we’re committed to creating an inclusive and accessible candidate experience. If there’s anything we can do to make the interview process more comfortable or accessible for you, please let us know at talentexperience@usertesting.com . We’d love to hear from you.
#hp
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.