We are currently seeking an energetic individual to work full-time in our Barcelona office as a Helpdesk/IT Support Desktop Specialist. This is an associate/mid-level position for someone with at least 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities include:
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Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
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Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
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Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
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Adhere to procedures for logging, reporting and monitoring helpdesk requests.
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Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
Required Skills and Experience:
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Must be fluent in the English language
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The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
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Highly self-motivated and with reasoning skills
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Knowledge of Microsoft Windows Desktop Operating Systems (Windows11 PRO)
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Knowledge of MacOS is desirable
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Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
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Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
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Knowledge of Antivirus and Spyware removal techniques
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Ability to quickly diagnose and fix problems
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Ability to articulate and maintain attention to technical details
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Ability to open a computer and replace defective components
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Desire to learn new skills
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Ability to follow through and document issues as well as resolutions
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Be able to work in a team-oriented, collaborative environment
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Familiar with Microsoft Active Directory a plus