Position Summary:
The Account Manager/Sales Associate is responsible for developing new business relationships, in this instance principally with clients in Italy (but potentially across international locations too), and serving as the first level of support to prospective clients within the ** Retail ** sector.
The role will be fully focused on Business Development, and will involve principally prospection and cold outreach for lead generation to generate opportunities with prospective new accounts. In time, the successful candidate can be involved in taking on more responsibility such as client discovery meetings, demo calls all the way through to closing deals.
The focus will be to sell TransPerfect´s ** translation and localization services **, as well ** GlobalLink ** technology products.
Once the client is onboarded, the client is then passed onto a Client Services team member who will grow that account long term.
Position responsibilities:
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Develop an effective understanding of the capability, benefits and competitive advantages of TransPerfect’s services
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Identify prospective customers and individual organizations to focus on sales activities
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Develop new client relationships via cold calling, internet, and trade shows
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In coordination with Sales Management, identify, qualify, develop sales opportunities (with possibility of managing the full sales cycle once trained)
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Promote and educate clients regarding TransPerfect’s services
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Provide customer support and manage client expectations in liaison with the Production team
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Manage and control pricing and contractual issues by developing a thorough understanding of company procedures
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Cross-sell and upsell various services and solutions into various departments within the client´s company with an eye to optimize account profitability
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Take an active role in learning about each client’s industry, business needs and company culture to identify new business opportunities and provide a high level of service
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Perform other special projects or duties when required
Essential skills and experience required:
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Minimum Bachelor’s Degree or its equivalent
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Superior written and spoken communication skills in English
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Native level of Italian
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Ability to build and maintain relationships
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Motivated with a proactive attitude
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Results-driven, ability to work independently and take ownership
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Good analytical skills needed to project revenues, monitor budgets and other necessary calculations
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Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
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Interest in Strategic Business Development as a long-term career path
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Most importantly, the ideal candidate must demonstrate ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build strategic relationships with clients and co-workers, work as part of a team, take active measures to solve problems and commit to a high level of service
Desired skills and experience:
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Previous Sales/Business Development/Account Management experience (1 year)
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Professional experience working within a corporate B2B role for clients within the Retail sector
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Professional working proficiency in additional languages