At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste. Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste!
As the world鈥檚 largest food waste-fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. But we鈥檙e more than an app: we are a certified B Corporation and our mission is to inspire and empower everyone to take action against food waste, so we鈥檙e doing all we can to create educational tools, make our knowledge as accessible as possible, find new business solutions and even change legislation to reduce food waste.
That means we鈥檙e looking for talented people with diverse skills and backgrounds to add to our growing team. That is where you come in: we鈥檙e looking for a Key Account Store Operations Specialist to join us in our Warsaw office.聽
Your mission:
Our Store Operations team holds responsibility for the engagement, experience and quality of our Key Account stores. As a Key Account Store Operations Specialist you will work directly with these stores, building relationships with store managers and their staff, helping them to maximise the partnership with Too Good To Go and rescue as much food from going to waste as possible.
You will be playing a significant role in our growth and evolution in providing better than ever support and service to our food waste-fighting partners.
Your Role:
Reporting into a Key Account Store Operations Manager you will be working with a portfolio of our most prominent brands within your business segment. As well as working on numerous special projects across Our segments Grocery, Hospitality, Cafes and Food To Go.
This is an entry-level role and you will work in a hands-on, front-line capacity, ensuring our key partner stores have everything they need to succeed. You will engage the stores directly via phone and email to optimise store engagement, improve performance, and increase supply.
-
Support stores to use Too Good To Go and our systems, providing training to new managers and staff
-
Engage store managers and staff on fighting food waste聽
-
Ensure your stores are maximising their supply so no food is being wasted
-
Identify feedback trends from conversations with stores and escalate to the Key Account Manager
-
Supporting Key Account Store Operations Manager / Key Account Manager with ad-hoc reports, data analysis and presentations preparation
-
Supporting new key accounts by onboarding them through pre- and post-launch calls
-
Ensure stores have a good experiences with our customers and take action to improve store quality
-
Administrative tasks, including mass updates, ensuring store information is up to date and accurate
-
Store Operational Specialists work in squads as #oneteam and come together to achieve large projects, such as the roll out of new key accounts, and onboarding & training new stores.
**What we need:聽**
As this role is entry-level we are not looking for any specific experience, however we are keen for you to demonstrate why you are well-suited to this role - whether that鈥檚 from your studies, volunteering work, your personal life or any professional experience. This is what we鈥檙e looking for:
-
Care for our mission: you are passionate about fighting food waste and the contribution it makes to the climate crisis
-
Terrific talker (and listener) with the ability to effectively and quickly connect with partners over the phone, and achieve your desired outcomes from the call
-
Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
-
A positive and proactive mindset, ready to adapt to the needs of a fast-growing organisation聽
-
A team-player who is keen to learn, collaborate, and contribute
-
An affinity working with data and the eagerness to learn
-
An empathetic and patient approach
-
Comfortable in handling repetitive tasks, knowing each task contributes to saving food from going to waste
-
You speak fluent Polish and English.
Our Values:
-
We Win Together
-
We Raise the Bar
-
We Keep It Simple
-
We Build A Legacy
-
We Care
What we offer:
-
A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
-
Combining true purpose with commercial challenges.
-
Working alongside an international community of users, partners and 1,200+ colleagues across 19 countries that are on the same important mission.
-
Personal and professional development opportunities in a fast-paced scale-up environment.
-
An inclusive company culture where you can bring your authentic self to work
-
A strong, values-driven team culture where we celebrate successes and socialise with colleagues who care.
-
Medical package.
-
5 additional, paid days of holiday.4 weeks of additional parental leave.
**How to apply:聽**
-
We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
-
Submit your CV and Cover letter in English.
-
Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging
#LI-KB1 A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it鈥檚 only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we鈥檙e allowed to be ourselves, and we鈥檙e committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.