Why The Mobility House?
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Help shape our vision of an emission-free energy and mobility future
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High levelof responsibility and rapid development in a growing and innovative company
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Open, diverse & international team
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Flexible working hours and additional vacation days
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Mobile working from home and 20 days in other European countries
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Choice between the latest Apple and Dell IT equipment
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Subsidy for Deutschlandticket job
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Wellpass membership
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Lease of your preferred car and bike via FINN or Job Rad
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Modern office with good public transport connections
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And much more!
What you do
As Team Lead Energy Supply, you own the end-to-end processes of our energy supply products – from pricing, via needed market communication up to long-term retention. You lead and develop a small team and continuously improve processes to ensure scalable, reliable, and customer-centric operations in a dynamic market environment.
You act as a key interface between Operations, Product, Tech, Marketing & Sales, and external partners.
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Lead, coach, and develop the Energy Supply team, fostering a hands-on, pragmatic, and collaborative culture
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Own and continuously improve all operational processes across the customer lifecycle (onboarding, billing, service, retention)
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•ake ownership of operational excellence in market communication and ensure compliance with regulatory requirements of the German energy market
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Establish and manage a KPI-driven Customer Success approach to increase customer lifetime value and reduce churn
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Ensure efficient and scalable 1st and 2nd level support processes for both our B2C product (eyond) and our white-label partner solutions
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Act as the main operational counterpart for our white-label partners, ensuring high service quality
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Drive continuous process improvements based on data, customer insights, and operational performance metrics
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Ensure stable day-to-day operations while building scalable structures and automation
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Own and steer price adjustments, contract renewals, and portfolio development from an operational perspective
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Manage operational escalations and ensure fast, structured resolution across internal teams and external partners
Who you are
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Several years of experience in the energy industry, ideally in operations, market communication, customer success, or energy product management
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Solid understanding of the German energy market, including operational processes and regulatory requirements (e.g. market communication, GPKE processes, …)
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Initial leadership experience or strong readiness to take ownership of a team
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Strong analytical and structured mindset with experience in KPI-driven operations and performance management
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Experience in building or improving operational processes in a dynamic, scaling environment
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Confident in working with data and operational tools (e.g. CRM, ticketing systems, BI tools)
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Experience managing external partners and complex stakeholder environments
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Strong ownership mindset with the ability to balance strategic thinking and hands-on execution
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Calm, solution-oriented, and resilient personality, able to navigate ambiguity and operational pressure
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Excellent communication and coordination skills across technical and non-technical stakeholders
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Fluent in German and English
Are you a good fit for us?
Diversity enriches our team and makes us stronger. Regardless of origin, gender, age, sexual orientation, religion, or any disability – everyone is welcome here! We look forward to receiving your application and achieving great things together.
Your contact person
Vanessacareer@mobilityhouse.com