Business Development Supervisor

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

ABOUT THE TEAM: 

As a Business Development Team Lead – Germany, you will build and lead a hybrid acquisition team focused primarily on telephone-based sales, with selective field and event support when required.

Your team will convert prospective members into fully onboarded Tide Members through outbound calls, qualification, education and commercial conversion. You will operate as a player-coach, driving performance daily while shaping culture, structure and commercial strategy.

ABOUT THE ROLE: 

This role is based in Berlin with hybrid working (2–3 office days per week).

 

Team Leadership & Performance

• Lead and develop a team of Business Development Executives
• Set and drive KPIs aligned with revenue and OKRs
• Coach through call listening, feedback, and performance management
• Foster a high-energy, accountable team culture

Acquisition & Revenue Growth

• Own outbound sales strategy and execution
• Drive conversion across all lead types, including cold segments
• Optimise call approach, objection handling, and upsell opportunities
• Support field and event activities when required

Operational Excellence

• Build clear processes, workflows, and performance dashboards
• Use data to identify gaps and continuously improve results
• Run test-and-learn initiatives to improve efficiency and conversion

Quality & Compliance

• Ensure high-quality, compliant customer interactions
• Partner with KYC and Compliance to streamline onboarding

Cross-functional Collaboration

• Work with Marketing to maximise lead ROI
• Partner with Product to share market insights
• Collaborate across teams to improve conversion and member experience

 

 

WHAT WE ARE LOOKING FOR: 

We are looking for a commercially driven, structured and energetic leader who thrives in a high-growth environment.

The ideal candidate will have:

• Fluent German (written and spoken) and strong English

• Experience leading or coaching sales teams

• Strong background in outbound telesales or SME acquisition

• Proven ability to drive revenue and improve conversion rates

• Experience coaching call quality and developing sales talent

• A data-driven mindset with experience running experiments

• High ownership and accountability

• Confidence influencing stakeholders across departments

• Comfort operating in a fast-moving, evolving environment

• Experience in fintech, payments, banking or SME B2B sales is highly desirable.

WHAT YOU’LL GET IN RETURN:

• 25 days of paid leave per year
• Additional 3 days of paid leave for volunteering or L&D
• We invest in your development with professional L&D budget 
• Share options
• Statutory Health Insurance
• Statutory Pension contribution
• Extended Parental Leave
• The Deutschland-Ticket
• Free M Urban Sports Club Membership
• Mental health support through Plumm
• A one-off home office budget
• Work and travel globally - up to 90 days per country outside of your home country
• Team socials 
• Sabbatical Leave 
• Option to take your your work device as your own (eligibility applies)

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

  Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

 

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.