MR鈥疨ORTER is a sophisticated and vibrant dining destination in the heart of Amsterdam. We pride ourselves on impeccable service, attention to detail, and creating an unforgettable atmosphere for guests with a curated blend of relaxed elegance and culinary flair.
As Guest Relations, you will be the warm and professional face of MR鈥疨ORTER. You'll manage the front-of-house team, ensure seamless guest experiences, and maintain the uplifting energy that defines our restaurant.
Key Responsibilities
Guest Reception & Ambience
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Greet and welcome guests with charm and genuine hospitality
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Manage waitlist, reservations, and table flow to ensure smooth seating
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Upsell and promote specials, events, and private dining options
Team Leadership
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Lead, inspire, coach, and mentor the hostess team
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Schedule, coordinate, and communicate daily shifts and service needs
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Monitor and support consistent standards for guest service
Operational Oversight
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Oversee front desk, telephone, and online reservation systems
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Coordinate closely with restaurant, bar, and kitchen teams for guest flow
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Handle guest inquiries, feedback, or escalations with composure and care
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Maintain presentation standards for host station, menus, and facilities
Administrative Duties
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Generate daily reports: reservation summaries, attendance logs, guest feedback
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Assist in optimizing reservation policies and front-of-house procedures
What We鈥檙e Looking For
Essential Skills & Experience
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Minimum 2 years of experience in a supervisory front-of-house role (fine-dining, upscale restaurant, or high-end hospitality)
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Fluent in English; Dutch is a big plus
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Exceptional interpersonal and communication skills
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Confident multitasker with an upbeat, positive attitude
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High organizational standards, attention to detail
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Availability to flexibly work evenings, weekends, and public holidays
Personal Qualities
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Polished, professional appearance and demeanor
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Warm, proactive, and adaptable鈥攖hrives in a dynamic environment
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Team player with a guest-first mindset
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Resilient under pressure and quick problem-solver
What We Offer:
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A competitive salary, based on experience.
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In-house training
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Annual in-house experience within the Sircle Collection hotels
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Hotel staff discounts within the Sircle Collection hotels
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25% staff discount throughout THE ENTOURAGE GROUP restaurants
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10% retail discount at XBANK
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Collective discount at Business Fitness Netherlands
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Free bootcamp every Monday morning
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Refer a friend bonus
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Paid moving day
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Free lifestyle coaching