We are looking for a Sales & Operations Lead to own and optimize the full customer journey for the Italian market — from lead conversion to onboarding and ongoing servicing.
This role blends sales enablement, operational excellence, and hands‑on leadership to scale customer growth, safeguard portfolio quality, and deliver a seamless customer experience.
What You’ll Do
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Own and improve end‑to‑end sales, onboarding, and servicing processes (lead intake, KYC/credit checks, decisioning, disbursement).
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Drive efficiency through automation, clear controls, and continuous process improvements.
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Shape and manage customer communications across the full funnel, ensuring clarity, consistency, and high satisfaction.
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Monitor key KPIs (conversion, time‑to‑activation, first‑payment rate, delinquency, NPS) and turn insights into action.
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Establish quality assurance standards and incident management practices.
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Train and enable Customer Service Specialists, acting as an operational subject‑matter expert.
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Collaborate closely with the Country Manager, local operations teams, and external partners.
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Support market entry initiatives, product launches, and commercial pilots.
What We’re Looking For
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Proven experience in sales, operations, or customer service leadership — ideally in banking, fintech, or consumer finance.
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Strong understanding of sales funnels, onboarding, and customer operations.
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Data‑driven, structured, and solution‑oriented mindset.
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Excellent communication skills and stakeholder management capabilities.
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Comfortable with CRM, loan origination systems, BI tools, and Excel.
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Experience with the Italian market is a strong plus.
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Fluent English and Spanish (required)
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Fluent Italian (preferred)
What We Offer
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High-impact collaboration in a highly international environment
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Opportunity to influence decision-making and strategy
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Ownership of strategic initiatives
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Private health insurance focused on employee wellbeing
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Meal vouchers and flexible compensation plan
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An international, professional, and collaborative work environment
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Office perks such as snacks and regular company events