At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a 1st/2nd Line Desktop Support Engineer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Job Overview:
We are urgently seeking an enthusiastic IT professional to join our technical services team for an international client. This role is for a 1st Line Support Engineer who will be responsible for resolving technical issues and providing support across various hardware and software platforms.
Key Responsibilities:
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Resolve laptop/desktop and networking issues, liaising with users when necessary.
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Provide support and maintenance for application software.
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Assist in the technical implementation of PC hardware applications for user environments.
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Ensure that software/hardware implementations adhere to change control guidelines, procedures, and methodologies.
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Handle incident and service request resolution, including hardware component changes.
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Support incidents and service support requests from other groups, including distributed servers and printers.
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Perform equipment maintenance and hardware repairs.
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Manage installation, moves, additions, changes, and disposal (IMACD) services.
Key Duties:
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Installation: Deliver ready-to-use computers, install hardware, perform software license migration, conduct performance tests, and obtain user approval.
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Move: Disconnect and pack equipment for transport, reconnect and start up equipment at destination locations.
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Change: Perform equipment changes and conduct performance tests to ensure functionality.
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Maintenance and Repair: Perform software updates, hardware changes (mouse, screen, keyboard, dock station, etc.), and compatibility reviews.
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Helpdesk/Desktop Support experience.
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Proficiency in MS Windows.
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Ability to meet targets and SLAs.
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Strong knowledge of laptop and desktop hardware/software.
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Networking knowledge.
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Experience with hardware/software recovery, updating, and installation.
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Ability to perform Windows installations.
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Strong communication skills.
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Excellent organizational skills and attention to detail.
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Dutch language skills are required.