Lead with respect. Grow through teamwork. Succeed together
We are seeking Team Leaders who are professional, respectful, and collaborative, with strong problem-solving and customer service skills. You will support team performance and development, foster a positive work environment, and ensure your team consistently delivers exceptional customer experiences.
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Foster and maintain strong working relationships with colleagues by consistently demonstrating professionalism, respect, and maturity;
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Promote effective teamwork by encouraging constructive, professional, and respectful interactions among all team members;
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Proactively enhance the team鈥檚 knowledge and understanding of roles, processes, and responsibilities to strengthen overall performance;
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Serve as the first point of escalation for agent inquiries, customer concerns, and issue resolution, ensuring timely and effective outcomes;
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Organize, lead, and facilitate regular team meetings to ensure alignment, open communication, and collaboration across the team;
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Actively listen to feedback from team members and customers, implementing improvements that drive efficiency and satisfaction;
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Monitor and manage agent performance, providing coaching, guidance, and support to achieve continuous improvement and excellence;
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Identify skill gaps and deliver targeted training to ensure all team members are fully proficient in departmental procedures and standards.
Requirements
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Proven experience in the Customer Service field and in team management;
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Excellent communication skills in English;
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Excellent organizational and problem solving skills;
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Good knowledge of Microsoft Office products.
Benefits
Transcosmos聽is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression.
We provide:
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Competitive remuneration package;
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Cafeteria package through**聽SZ脡P Card;**
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Private healthcare through聽Medicover;
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Training and professional development opportunities;
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Diverse, friendly, and international work atmosphere;
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Modern office environment.