**Do you thrive on solving complex customer issues? **
Join us as a Level 2 Customer Service Representative!
We are looking for a proactive and experienced customer support professional to handle escalated cases and deliver high-quality solutions in a fast-paced environment.
Key Tasks and Responsibilities:
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Manage escalated customer cases via phone, chat, email
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Take full ownership of customer issues from identification to resolution
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Coordinate with internal teams and escalate cases when necessary
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Provide technical support and product information (pre-sales & after-sales)
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Assist with order processing and collect customer feedback
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Support and coach frontline agents to improve their skills and knowledge
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Deliver excellent customer experience in every interaction
Requirements
We are looking for someone who:
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Has strong written and spoken communication skills in Hungarian (C2) and English (B2 or higher)
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Is a confident problem solver with a customer-first mindset
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Can handle complex and technical issues effectively
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Works well both independently and as part of a team
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Good Knowledge of Microsoft Office products
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Previous experience with a CRM tool
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Highly customer focused
**Working Hours: **
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Full-time position (40 hours/week)
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** Working schedule: **
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Monday to Saturday: 8:00 AM – 8:00 PM
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Sunday: 8:00 AM – 6:00 PM (shift-based schedule)
**Start date: **
- Immediate start available: April 7th, 2026
**Work Location: **
- On-site work: 4032 Debrecen, Vezér utca 39.
Benefits
What We Offer:
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Competitive salary and cafeteria benefit package
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Medical Coverage: private health insurance package (MediCare)
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**Paid training **to equip you with everything you need
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A stable, full-time role in our modern office
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A fun, multicultural team that values your input
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Ongoing growth and development in a dynamic BPO environment
📩 How to Apply:
If you’d like to be part of a dynamic team and feel this role is a great fit for you, send us your CV.
Be the voice that helps customers navigate the world of a leading retail brand!