Location: NYC (Hybrid – at least 3 days onsite/week)
*Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B). *
We are seeking a proactive Murex Front Office Support Analyst (L1/L2+) to support the Equity Derivatives trading desk.
This role combines functional Front Office support and technical production support, working closely with traders, quants, and middle office teams to resolve issues related to trade lifecycle, pricing, risk, and market data within the Murex MX.3 platform.
Key Responsibilities
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Act as a key point of contact for traders and business users, supporting trade booking, pricing, risk views, and market data usage
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Investigate trade lifecycle issues (booking, amendments, events, settlements) and analyze P&L and risk discrepancies
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Monitor system activity, identify incidents, and troubleshoot pricing issues, risk gaps, and workflow failures
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Prioritize incidents based on business impact and escalate complex issues to L3 teams with clear analysis
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Work across Murex modules (Simulation, LiveBook, Trade Query) to analyze pricing behavior and risk outputs
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Support configuration-related investigations and validate system behavior
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Create and manage vendor tickets (Pega), providing detailed reproduction steps
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Coordinate with internal teams and the Murex vendor, and support releases with pre/post-change validations
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Maintain runbooks and documentation, track recurring issues, and contribute to continuous improvement
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