As a Bilingual HR Support Representative, you will provide fully back-office administrative support throughout the employee lifecycle in a corporate HR environment, ensuring a positive experience for employees at every stage.
- You will work remotely in standard 8-hour day shifts, supporting HR operations across multiple sub-teams.
Key Responsibilities
Handle HR-related queries via email and internal systems (no direct client-facing communication)
Support and guide employees through onboarding, documentation, and HR procedures
Use internal ticketing systems to manage, track, and resolve employee requests
Validate and process documentation related to
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Global Work Authorization – work permits, passports, background checks, and criminal record validation
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New Joiner Support – onboarding, documentation processing
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Data Management – updating employee records and personal information
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Exit Processes – offboarding and termination support
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Disability Services and Payroll inquiries
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Maintain strict confidentiality and high standards of professionalism
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Meet performance metrics and contribute to overall team success