On regular bases we search for Business Travel Counselors on different levels and locations. Join our Travel Services team in the Netherlands and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to “Deliver the Perfect Trip”. You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you!
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference. Working at Carlson Wagonlit Travel is an opportunity to develop your career in a positive and international environment. As a high-performance organization, we're always striving to improve the way we work.
Learn about our business travel counselor opportunities and start your journey.
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You delight the traveler/travel arranger
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Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
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Connect with the caller to build trust and credibility even if the person is unknown
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Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
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You build CWT’s commercial value
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Sell products that are of commercial value to CWT and contribute to CWT’s profitability
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Remain current on value we provide to each customer
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Adapt and change as requirements of the business change
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You strengthen the CWT brand
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Represent the CWT brand in how you work on a day-to-day basis
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Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
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Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special
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Starter (Tourism Diploma) or Experienced in the travel industry in a similar position or in a customer service center
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Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
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Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements; excellent communication skills and follow through required to advise clients of those requirements
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Excellent communication skills and follow through required to advise clients of those requirements
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Ability to handle multi-cultural sometimes multi-lingual clientele
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Dutch and English fluent: written and verbal, French or German, a pré
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Superior written and verbal communication skills (in person and on phone)
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Customer focused and service oriented
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Problem solver
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Results-driven
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Adaptable and motivated to learn
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Influence and diplomacy
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Proficiency in technology to research options and to complete process requirements
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What we offer
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Working at CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.
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Competitive salary, pension, 8% holiday allowance, 25 + 6,5 ADV holidays a year and excellent secondary employment conditions (discount on diverse insurances, discount on private travel and more)
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Personal development plans and (international) growth perspective
Interested?
Please send us your CV and motivation here. Know someone who might be perfect for this job, please feel free to spread the word.
For questions only? Feel free to contact us: hradministration@carlsonwagonlit.nl