As a global leader in business travel management, we offer exciting career opportunities across the globe. If you want to realize your professional ambitions while delivering the highest levels of expertise and service to our customers, we'd love to hear from you!
As senior key account manager within our Italian account management team, your overall objectives are:
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Retain and develop profitable and/or strategically important clients
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Develop and successfully manage a joint business plan with clients
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Ensure adherence to all contractual obligations
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Develop an internal strategy for each account via the diagnostic tool in CRM
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Take responsibility for nationally-contracted commitments as part of a regional/global agreement
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Work with clients to ensure objectives of travel policy are met
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Review service configuration using internal resources
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Improve profitability and customer contribution
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Bring value to the customer at all times and seek more billable opportunities
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Proactively seek new commercial opportunities for CWT including up-selling and cross selling
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Renegotiate financial arrangements as necessary
As a senior member joining are team, you have
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8+ years' experience in account management
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Business travel or B2B background
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Commercial acumen and proven upsetting skills
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Italian & English fluent
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Strong negotiation skills
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Time & project management skills
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Numeracy – to understand client P&L’s and profitability
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Analytical mindset
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Team player