Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and located in 150 countries. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team, and that’s what makes a world of difference. Now we are looking for a Junior Account Manager based in CWT Stockholm Head Office.
Roles and Responsibilities for Junior Account Manager
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Ownership of selected national & regional accounts
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Build and maintain strong relationship with all key account contacts both with the client and internally within CWT
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Coordinates all Regional Account Managers and activities
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Monitor and report on client specific KPI’s at intervals determined by the client
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Works closely with client leadership to design business plans and develop strategic initiatives detailing objectives and measurable goals
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Responsible for the effective execution of account/supplier agreement specifics
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Ensures that quality processes and tools are incorporated into all daily activities to drive process efficiencies and standardization
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Participates in client implementations to ensure timely program delivery
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Financial accountability for profitability of account
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Responsible to drive proactive stakeholder management/change management resulting in increased adoption of services and strategies
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Conduct regular diagnostic of each client’s travel program to assess the maturity of the client’s program and identify opportunities for improvement.
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Identify incremental business opportunities within existing client portfolio; sell CWT products and services realizing increased value for client and revenue for CWT.
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Represent the clients within CWT, communicating with the key departments of CWT on matters of delivery required, as part of the client agreement.
To be successful in this role, we are looking for a candidate with the following qualifications:
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Customer-focused and service-oriented with proven results to drive mutual value
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Minimum 2 years of experience, preferable from a Travel Management Company
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Business management, client retention, program expansion and using business intelligence to drive innovative strategies
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Understand cultural differences
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Financial skills
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Service-minded and high degree of empathy
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Strong multi-tasker who works well under pressure
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Strong communication and customer service skills (in person and on phone)
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Microsoft Office advanced level (Excel, Outlook, PowerPoint)
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Fluent written and spoken Swedish and English
We offer you an interesting and challenging position in a global company with opportunities for personal growth and development beginning on 1st July 2018.
If you are interested in learning more about the job, please send an email to Head of Program Management, René Wedelheim, rene.wedelheim@carlsonwagonlit.com or call +45 3363 7943
Application
Please upload your application and resume via this link:
Deadline: 22nd June