We are hiring business travel counselors in Katowice! Your mission as **CWT Travel Counselor **is to deliver the perfect trip so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
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**"CWT keeps on creating innovative ways to provide excellent service and maintain its high standards."**My Journey, My CWTAbegail Santos, Travel Counselor Philippines. Carlson Wagonlit Travel (CWT) is a global leader specializing in **business travel **management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference.
. Lean about our travel counselor opportunities and start your journey!
.Position responsibilities:
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You delight the traveler/travel arranger
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Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
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Connect with the caller to build trust and credibility even if the person is unknown
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Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
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You build CWT’s commercial value
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Sell products that are of commercial value to CWT and contribute to CWT’s profitability
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Remain current on value we provide to each customer
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Adapt and change as requirements of the business change
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You strengthen the CWT brand
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Represent the CWT brand in how you work on a day-to-day basis
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Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
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Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special
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English and Polish (B2): written and verbal
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Excellent communication skills and follow through required to advise clients of those requirements
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Ability to handle multi-cultural sometimes multi-lingual clientele
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Superior written and verbal communication skills (in person and on phone)
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Customer focused and service oriented
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Problem solver
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Results-driven
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Adaptable and motivated to learn
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Influence and diplomacy
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Proficiency in technology to research options and to complete process requirements.
We offer:
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A stable employment
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A dynamic working environment in a growing and highly qualified team; an international work environment
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Soft skills and hard skills trainings
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Career development opportunities
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Benefit package: private medical care, private insurance, lunch card, sport card, travel discounts card, recognition awards