We are looking for a Business Analyst with English speaking/writing skills to join Carlson Wagonlit Travel.
Role Summary:
As a Business Analyst, you will deliver technical documentation and participate in process automation initiatives. You will join a dynamic Team supporting the strategic project to integrate CWT’s hotel platform with Online Booking Tools.
What we offer:
Partial or full work at home
Training in travel industry applications
Insurance
Medical care
Lunch card
Sport program
Role Profile:
You will have experience with creating technical documentation and process mapping. Travel industry background will be an asset. You will be able to lead assigned tasks with great attention to detail. Great communication skills would also be required.
**Position Responsibilities: **
Participate in creating and documenting technical solutions
Liaise with product owners, product vendors and technical support teams on product integration
Identify inputs required from technical support teams
Engage subject matters experts as needed
Create technical documentation required for technical support teams to implement and support the new products and functionalities
Training
Prepare training materials
Conduct trainings
Participate in automation initiatives
Create process flows and business requirements required to initiate automation
Cooperate with automation experts to deliver automation solutions
Knowledge management within the Team
Organize, control and improve documentation
****
Technical skills
Languages
English fluent: written and oral
Abilities to deal within a multicultural environment
Second language useful (French or German)
Presentation skills
Excellent oral and written communication skills
Training skills
Computer knowledge
Microsoft Visio,
Microsoft Word, Excel, PowerPoint
Knowledge of automation tools (Excel macros, iMacros, other)
Familiarity with online solutions for knowledge and project management (Sharepoint, Rally, iMeet Central, Smartsheet)
Specific skills
Process mapping skills
Analytical skills
Ability to create technical documents and diagrams
Ability to translate business requirements to technical teams
Ability to organize and maintain team’s documentation
Familiarity with Global Distribution Systems (Amadeus, Travelport, Sabre)
****
Education/Experience
Education: Bachelor Preferred
Experience
Proven years of relevant work experience
Experience in Travel Industry will be an asset