THE TEAM:
To strengthen our experienced team, we’re looking for **End User Support Engineer **to join our Ljubljana office. You’ll be the go-to person for all local IT needs, while collaborating closely with our international IT teams. If you’re a proactive and hands-on person who enjoys solving problems and working in a fast-paced, tech-driven environment – we want to hear from you.
THE CHALLENGE:
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Provide 1st and 2nd level support to local and remote users (hardware, software, connectivity)
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Own daily IT operations: laptop setup, software installation, user access provisioning, and permission management
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Manage end-to-end IT onboarding and offboarding: hardware setup, user account creation/deactivation, access rights and documentation
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Handle IT equipment procurement, asset tracking, and ensure inventory accuracy
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Be a reliable and friendly IT presence in the office, ensuring smooth day-to-day operations
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Build strong relationships with local office management
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Provide VIP IT support for executives and visitors from other offices
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Collaborate with global IT teams to support enterprise platforms such as Microsoft 365, Intune, Azure AD (Entra ID), and endpoint protection solutions
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Create and maintain clear and concise internal IT documentation
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Contribute actively to service improvement initiatives and internal knowledge sharing
ABOUT YOU:
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Proven experience as an End User Support, Desktop Support Technician, or similar role
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Troubleshooting skills across Windows 10/11, macOS, Linux and common business applications
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Hands-on experience with Microsoft 365, Azure AD/Entra ID, Intune, Exchange Online
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Familiarity with Jamf or other MDM tools for managing Apple devices is a strong plus
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Knowledge of ITSM/ticketing systems such as ServiceNow or **Jira **
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Excellent communication and customer service skills – professional, clear, and user-friendly
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Self-motivated with the ability to take ownership of local IT responsibilities
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Collaborative team player who enjoys sharing knowledge and supporting remote colleagues
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Fluent in English; Slovenian is a strong plus
OUR OFFER:
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A collaborative environment with colleagues from all over the world (offices across Europe, Asia, North & South America)
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Ability to shape your own workday and career via a clearly defined professional and personal development plan
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We are a diverse and collaborative global team with a unique spirit, determined to achieve our goals
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A vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants
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A modern office space and a range of additional employee benefits
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Regular team-building events
OUR RECRUITMENT PROCESS:
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Initial Screening: Quick call with our Talent Acquisition Partner to get to know each other
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One Technical Interview: Meet with the hiring team and manager, dive into your expertise, and explore team fit
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Office Visit: Spend time at our Ljubljana office, meet the team, get a feel for our workplace, and, if needed, connect with remote colleagues for any final questions
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Final Step: Receive feedback and, if successful, an offer!