IT Operation Specialist [26094]

Monitor IT Servers and Systems

• Assessment of system data, error and reports;
• Determine areas for improvement and repair;
• Determine systems and servers are due for upgrades;

Direct IT Technicians / Subcontractors

• Directing activities of IT technicians / Subcontractors;
• Assessment of current department needs/inquiries;
• Development of technician schedules;

Development Department Policies

• Developing IT policies and procedures to ensure effectiveness and reliability;
• Developing Service Level Agreements (SLAs);
• Developing Operation Level Agreements (OLAs);
• Developing guides for users and technicians;

Resolve Help Desk Escalations

• If IT technicians/subcontractors are unable to resolve a user’s issue, the ITOM will assess the situation and devise a solution to a problem;

Negotiate Vendor Contracts

• Negotiating contracts with IT service providers;
• Assessing department and business needs;
• Comparing pricing and vendor bids with the provided budget, determine which vendor offers the most advantageous terms and negotiate rates;

Upgrades and Installations

• Manage updates and upgrades of IT servers and systems;
• Support other IT department activities while upgrading systems and migrating organization data;
• Introducing new methods to optimize the upgrade process, monitor systems to ensure it remains stable and usable;

Active Directory

• Be in charge of all company domains;
• Creation and management of directory infrastructure;
• Monitoring, reporting and security of the company domains;
• Group Policy creation, monitoring and compliance check;
• Managing Trust relationships and Schema;
• Creation and implementation of security templates;
• LAPS-Management;
• Yearly MS True-Up;

Server Operations

• Ensure licensing compliance for Windows Servers Systems;
• Define/create Images for Windows server systems (virtual and physical);
• Ensure compliance between server hardware and multivendor support contract;
• General knowledge about networking (TCP/IP, Firewalls etc.) for requesting necessary IP and subnet configuration and firewall rule activations;

Ping Federate

• Implement changes of attributes and applications inside Ping Federate;
• Update and upgrade the Ping Identity software;
• Maintenance of Ping Federate components;
• Take part in meetings of the French Service Owner;

Virtualization

• Be in charge of virtualization products of VMWare e.g. ESXi, vSAN, Cloud Foundation. (VMWare VCP Certification recommended);
• Be in charge of Nutanix HCI systems;
• Implementation of virtualization architecture design;
• Coordinate implementations with IT Technicians and subcontractors;
• Conduct system audit reviews;
• Server capacity management;
• Backup and disaster recovery planning;

CITRIX

• Be in charge of plan, design, setup and manage Citrix environments;
• Upgrading Citrix components;
• Development of hardware infrastructure for the Citrix farm;
• Knowledge to analyze Citrix components and their network configuration;
• Configure and administrate Citrix ADC/NetScaler;
• Developing Provisioning concept of Applications and Virtual Desktop on customer needs;
• Create Images for Provisioning Services deployments and create delivery groups;

TRELLIX- and WSUS-Services

• Install, upgrade and manage WSUS & TRELLIX instances;
• Check for upgrading the components;
• Coordinate implementations/upgrades with IT Technicians and subcontractors;
• Define Update plans for new TRELLIX and windows updates;
• Direct the subcontractor to approve the needed updates based on update plans;
• Perform tests to ensure the updates are being installed correctly;