We are looking for an experienced IAM Engineer to join our team at Sopra Steria Polska, for a client that provides technological and operational support for the French postal service
Responsibilities:
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Provide Level 2/Level 3 support for the STCA (Socle Technique de Contrôle d’Accès) – solution based on IBM and Inetum Software products, formerly ILEX IAM Platform)
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Contribute to problem resolution (GDP process).
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Handle incident resolution as Level 2 support (incident types P0, P1)
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Provide support for connecting applications to the IAM STCA solution.
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Participate in the evolution of the STCA solution to meet new needs of the Client’s IT department.
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Participate in the deployment and monitoring of high-privilege access (PAM).
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Identify improvement opportunities for IAM processes and tools.
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Ensure operational maintenance of Client’s platforms.
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Ensure operational maintenance of application components within your scope and report on actions taken.
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Contribute to maintaining the Disaster Recovery Plan (DRP) and participate in test campaigns.
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Contribute to monitoring Quality of Service (QS) in line with contractual commitments.
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Contribute to performance improvements of application components and integration chains, including preventive actions.
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Perform technical operations on directories and their data feeds (STCA Intranet).
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Handle incoming calls.
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Ensure execution of tasks specified in requests, following established processes.
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Handle incident resolution.
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On-call duty outside working hours paid extra
Tech stack on the project: