[MSO] ServiceNow Solution Architect

Project – the aim you’ll have

You will join an international project focused on building a new ServiceNow platform from scratch and redefining IT service management processes across the organization.
This is not a standard configuration role. You will shape the target architecture, design processes end-to-end, and ensure alignment between business needs and the ServiceNow platform capabilities.

Position – how you’ll contribute

• Design the target ServiceNow architecture with a strong focus on ITSM
• Lead the definition and redesign of IT processes (Incident, Problem, Change, Request, CMDB, etc.)
• Translate business requirements into scalable ServiceNow solutions
• Act as a bridge between business stakeholders and engineering teams
• Ensure alignment with best practices and ServiceNow standards
• Support implementation teams during delivery and validate solution quality
• Contribute to governance, roadmap, and long-term platform evolution