**Your Mission **
As a Private Customer Support Expert in the Private Customer Support Team Real Estate, you will play a crucial role in ensuring high-quality and reliable handling of customer inquiries, including complex and escalated cases. This role allows you to drive quality and continuous improvement of operational workflows while enabling and supporting the support team while contributing to our overarching goals and mission. Join our dynamic team, located in six countries (Switzerland, Serbia, Vietnam, France, Germany, and India), where creativity thrives. Together, we tackle challenges, celebrate successes, and keep learning and growing.
Specifically, you will work on:
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Handling customer inquiries across multiple platforms (Homegate, ImmoScout24, Flatfox) in (D/F/I/E), ensuring a professional and customer-oriented communication
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Managing and resolving complex and escalated cases, including legally or reputationally sensitive topics
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Driving quality assurance through ticket reviews, audits, and continuous improvement of support processes
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Maintaining and evolving support guidelines, FAQs, and knowledge base content
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Coaching and onboarding support agents, providing expert guidance on quality and complex cases
Your responsibilities will evolve as we grow.