Come and work with us.
Do you want to belong with the customer service team and help to build the world’s most loyal travel community?
Are you **Spanish **native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Your future project: join our **Spanish Claims **team.
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include:
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Communicate friendly and efficiently with the customers and provide relevant information
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Be the person responsible to deal with property damage issues
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Handle sensitive issues that were reported during ongoing reservations or after they are over
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Analyze the customer situation and assess the property features to determine liability
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Identify anomalies and patterns to identify fraudulent claims
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Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
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Native or proficient level of** Spanish **(C2)
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Proficient level of **English **(C2) both verbal and written
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Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
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Analytical and problem-solving skills with strong attention to detail
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Experience estimating contents and automobile / watercraft losses
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Desire to learn and advance, be a curious investigator and problem solver
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Minimum 1 year experience handling property damage, Insurance and Healthcare Claims, and dispute / conflict resolution (mandatory)
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Or minimum 2 years of Airbnb Claims experience
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Must hold EU citizenship or valid work permit for Portugal
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Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)
Benefits.
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Relocation package
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Competitive wages
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Paid professional training
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Employee discounts
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Private healthcare & dental insurance (after six months of employment)
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Growth opportunities through various development programs
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Fun and engaging company-wide initiatives, including our EverBetter wellness program
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Job stability
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Life-long skills and experience
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Excellent work culture
Go further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!