Come and work with us.
We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere, offering exceptional homes and personalized luxury travel experiences through its premium service.
As a Team Manager in this project, your daily responsibilities will include:
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Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
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Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, and using performance management tools, to manage any shortfall.
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Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.
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Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
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Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
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Facilitate a culture of open and honest 2-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices.
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Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed.
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Coach, develop, and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
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Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
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Ensure accurate and timely communication of any client/campaign issues to the Operations Manager.
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Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
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Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities.
To succeed in the role, you will need to have:
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**Previous experience in Luxury and Premium Support **- mandatory
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**Availibility to work Nightshifts **- mandatory
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Native or proficient level of Italian (C2)
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Native or proficient level of **English **(C2)
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Evidence of effective interpersonal, coaching, and leadership skills
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Excellent telephone, keyboard, verbal and written communication skills
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Good numeric and verbal reasoning skills
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Effective time management
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Ability to organize and prioritize, set priorities and multi-task
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High-speed internet access and appropriate conditions for remote work
Knowledge/abilities
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People-oriented
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Sales skills
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An element of gravitas
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Experience with policy work
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Early adopter of technology
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Dependable, reliable, and able to perform duties with minimum supervision
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Ability to interact positively with staff at all levels
Education and experience
Benefits.
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Competitive wages
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Paid professional training
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Employee discounts
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Private healthcare & dental insurance (after six months of employment)
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Growth opportunities through various development programs
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Fun and engaging company-wide initiatives, including our EverBetter wellness program
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Job stability
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Life-long skills and experience
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Excellent work culture
Go further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
**Apply today! **