Come and work with us.
Do you want to work with a company that believes in building brighter futures?
Are you **German **native or fluent with strong **English **communication skills?
Looking to make your career in a multicultural environment in the happy and historic city of Porto?
So we have the perfect opportunity for you!
Our **client **is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.
As a customer service specialist in this project, your daily responsibilities will include:
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Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
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Customer relationship management and digitized processing of customer contacts, focused on health insurance.
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Answer inbound calls and written communication within guidelines/goals established by the client and contact center management
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Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits
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Complete daily tasks as allocated in an efficient and timely manner
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Maintain accuracy and security of customer information on the database
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Identify and escalate issues appropriately
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Compose thoughtful and accurate messages or customize prepared responses to customer emails
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Research information and solve problems using available resources
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Monitor and control numerous concurrent tasks in tandem
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Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
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**Native or proficient level of German **(C2) (mandatory)
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Advanced level of English (at least C1) both verbal and written** (mandatory)**
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Previous experience in customer services and/or banking/insurance is an asset.
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Computer literate
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Pedagogy, active listening, personalized follow-up of insured files
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Ability to read, understand and explain guarantees
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Ability to calculate and/or explain reimbursement calculations
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Customer-oriented, willingness to provide personalized care
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Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account)
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Method, rigor, patience, organization, autonomy, involvement
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Ability to keep calm and clear-headed in critical situations
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Ability to demonstrate confidence when imparting information or dealing with troubled callers
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People-oriented, value-added interpersonal skills
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Strong analytical and empathic skills
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Logic and mathematical calculations (arithmetic/percentage)
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Experience with policy work, or help resource project management
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Life experience to apply to managing situations
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Early adopter of technology
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Ability to put callers at ease
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Makes the customers feel confident that their needs are being met
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Dependable, reliable and able to perform duties with minimum supervision
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Ability to interact positively with peers and supervisors
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Must hold EU citizenship or valid work permit for Portugal
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Be a local candidate or willing to relocate to Porto, Portugal (work on site)
**Benefits. **
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Signing bonus
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Relocation package
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Competitive wages
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Paid professional training
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Employee discounts
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Private healthcare & dental insurance (after six months of employment)
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Growth opportunities through various development programs
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Fun and engaging company-wide initiatives, including our EverBetter wellness program
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Job stability
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Life-long skills and experience
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Excellent work culture
Go further with Foundever™
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
**Apply today! **