Come and work with us.
Do you want to offer solutions to help our global clients protect and support their major purchases?
Are you **French **native or fluent with strong **English **communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Our **client **helps people thrive in a connected world. Offering support, protection and services that put people first.
As a customer service specialist in this project, your daily responsibilities will include:
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Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
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Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
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Answer inbound calls and emails within guidelines/goals established by the client and contact center management
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Complete daily tasks as allocated in an efficient and timely manner
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Maintain accuracy and security of customer information on the database
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Provide friendly and efficient service to the worldwide community
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Be a first point of contact to handle and resolve customer complaints
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Identify and escalate issues appropriately
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Compose thoughtful and accurate messages or customize prepared responses to customer emails
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Research information and troubleshoot problems using available resources
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Monitor and control numerous concurrent tasks in tandem
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Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
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Native or proficient level of French (C2) (mandatory)
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Advanced level of English (at least C1) both verbal and written (mandatory)
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Computer literate
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A motivated and enthusiastic personality
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Self-organized, planning and prioritization skills
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Patience, empathy, and a unique ability to manage stress
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Ability to work under pressure and adapt quickly to adverse situations
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Technical aptitude and the ability to pick up new technology quickly
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Able to follow guidelines and instructions
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Ability to keep calm and clear-headed in critical situations
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Ability to demonstrate confidence when imparting information or dealing with troubled callers
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Must hold EU citizenship or valid work permit for Portugal
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Be a local candidate or willing to relocate to Portugal
**Benefits. **
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Relocation package
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Competitive wages
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Paid professional training
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Employee discounts
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Private healthcare & dental insurance (after six months of employment)
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Growth opportunities through various development programs
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Fun and engaging company-wide initiatives, including our EverBetter wellness program
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Job stability
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Life-long skills and experience
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Excellent work culture
Go further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
**Apply today! **