Come and work with us.
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
YOUR RESPONSIBILITIES:
-
Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;
-
taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
-
Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
-
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
-
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
-
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
-
proactively provide support and assistance to colleagues and work together as a team.
THE CANDIDATE:
-
Has very good command of spoken **German **(C1-C2);
-
Has good command of spoken **English **(C1-C2);
-
experience in a contact center or customer facing role is beneficial;
-
can adapt quickly to changes in products, process and technology;
-
has proven track record of excellent attendance and time-keeping;
-
has good computer literacy.
Foundever® OFFERS YOU:
-
Work from home;
-
Competitive remuneration scheme;
-
Standard working schedule;
-
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
-
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
-
Opportunities for a long-term professional career;
-
Entitlement to company internal training and development accordingly global standards.
Go further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
**Apply today! **