We are looking for a proactive and resilient Cash Collection Specialist to take ownership of our French accounts. This isn’t just about "chasing money"; it’s about managing relationships and ensuring our financial sustainability during a period of significant growth.
What You’ll Do
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Portfolio Management: Monitor and manage overdue French accounts to ensure timely collection of outstanding debts.
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Proactive Communication: Contact customers via phone, email, or letters to follow up on unpaid invoices with a focus on the French market's specific business etiquette.
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Negotiation: Negotiate structured payment plans and settlements with customers when necessary.
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Case Resolution: Collaborate with sales and finance teams to resolve billing discrepancies or disputes quickly.
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Insolvency & Recovery: Manage specialized cases involving judicial recovery and bankruptcies, ensuring all legal procedures are followed.
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Reporting: Prepare regular reports on collection status and aged debt analysis.
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Compliance: Ensure full compliance with company policies and French legal regulations regarding debt collection.
What We’re Looking For
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Language Skills: Fluency in French and a high level of English is essential.
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Experience: Proven track record in cash collection, accounts receivable, or credit control.
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Legal Expertise: Knowledge of procedures regarding judicial recovery and bankruptcies is a core requirement for this role.
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Communication: Strong negotiation skills with the ability to handle difficult conversations professionally and empathetically.
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Detail-Oriented: Exceptional accuracy in record-keeping and month-end closing activities.
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Reliability: Ability to work independently, meet deadlines, and thrive in a high-volume environment.
What a High-Performer will accomplish in the first 6 months:
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Full Autonomy: Become fully onboarded and independently manage a significant share of the French dunning volume.
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Backlog Reduction: Achieve a noticeable reduction in overdue case backlogs and average resolution time.
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Customer Satisfaction: Receive positive feedback from customers thanks to a professional and empathetic communication style.
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Team Balance: Effectively reduce the need for team overtime through improved capacity coverage.
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Process Optimization: Actively contribute to process improvements or best-practice documentation for the French region.
Our Offer to You
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Autonomy: We hire you for your expertise and trust you to do your best work.
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We offer competitive compensation, providing fair and attractive pay.
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Ownership: “Make It Happen” is one of our core values. In this role, it means real trust, real responsibility, and the freedom to design and improve how things work.
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Flexible work setup: Offices in Paris and Aix‑en‑Provence; remote work is part of our culture, with travel as needed.
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Meal vouchers: To support your daily well‑being.
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Comprehensive health insurance: Covering you and your entire family.
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Employee benefits platform (Leeto): Access discounts on a wide range of services and activities.
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We invest in your growth: Wherever you want to take your career, we’ll support you every step of the way.