At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
As part of the Marketing Department, CRM Team, you will excel and enjoy this position if you are ready to actively handle the following missions:
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- LIFECYCLE CAMPAIGN MANAGEMENT
Monitor and analyze campaign performance through detailed reporting
Conduct monthly checks on automated CRM processes to ensure smooth operation
Generate and manage unique promotional codes for customer initiatives
Contribute to the revamp and optimization of customer communications
- CUSTOMER RECRUITMENT & ENGAGEMENT
Prepare and analyze weekly recruitment reports to track performance
Assist in implementing targeted actions to drive customer acquisition
Support the development and enhancement of recruitment communication strategies
Provide support to stores in managing MyClient application
Prepare monthly reports to assess program effectiveness
Oversee promotional campaigns and initiatives for loyalty members
Track and manage gift card stock and performance
Ensure timely and accurate upload of weekly communications on the company intranet
- TEAM & ANALYTICAL SUPPORT
Assist in processing monthly cost orders and budget tracking
Contribute to the creation of the monthly CRM Dashboard, offering insights into customer behavior and trends
Logistical support for CRM-related events
Who we are looking for:
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Bachelor’s degree in marketing, Business Administration, or a related field
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Customer/client Focus
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Analytical Skills
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Problem solving, proactivity and entrepreneurial spirit
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Relational attitude for internal and external stakeholders
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English fluency
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How to be successful in the role and at Sephora:
By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.
Here, you will find:
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*Community: *authenticity is embraced, and the strength of our differences fuels our collective spirit
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Working Environment: modern offices with break/relax areas for your well-being in the center of Milan. Enjoy our extraordinary planning of activities, such as Annual Convention, team buildings, etc.
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Work-life balance: smart working and flexible hours
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Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead
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Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora and LVMH products
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Work that brings fulfillment: from delighting clients every day, to inspiring our industry at large, every action makes a difference
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Sephora Stands: positive social and environment impact activities organized by our “Sephora Stands” committee
Join us and belong to something beautiful.
**Sephora is proud to be an equal opportunity workplace for all. **
We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
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