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Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role:
As an Account Executive, Service Cloud, you will be part of our EMEA Sales team focused on the French market. You will lead the full sales cycle for Service Cloud — from prospecting and pipeline building to closing large, complex deals — partnering closely with core sales teams to drive customer service transformation across key industries.
At Salesforce, you won't just sell AI-powered service solutions. You'll work alongside Agentforce to help customers reimagine customer service and unlock the radical benefits of AI — from first conversation to signed contract.
Responsibilities:
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Identify and develop Service Cloud opportunities across the existing Salesforce customer base and new prospects in France
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Define and pitch the value of a service transformation to VP and CxO-level stakeholders, building trusted relationships with Heads of Customer Service
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Develop and execute a growth plan for Service Cloud, collaborating with extended sales teams on messaging, prospecting, and closing strategies
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Serve as a trusted advisor on customer service transformation, evangelizing AI benefits at customer meetings, trade fairs, and events
Required Qualifications:
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Extensive background in service applications and/or operational customer service management
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Proven track record of selling customer service or customer engagement solutions, or leading comprehensive service transformation in a multinational enterprise
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Strong understanding of customer service business operations and buyer profiles
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Demonstrated ability to identify, structure, and close large, complex deals in a fast-paced environment
Preferred Qualifications:
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Experience working within an extended or matrixed sales team
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Established point of view on the future of customer service, including AI and digital transformation trends
Présentation du poste :
En tant que Chargé(e) de Compte, Service Cloud, vous ferez partie de notre équipe commerciale EMEA dédiée au marché français. Vous piloterez l'intégralité du cycle de vente pour Service Cloud — de la prospection et la construction du pipeline jusqu'à la conclusion de deals complexes d'envergure — en collaboration étroite avec les équipes commerciales principales pour conduire la transformation du service client dans des secteurs clés.
Chez Salesforce, vous ne vous contenterez pas de vendre des solutions de service alimentées par l'IA. Vous travaillerez aux côtés d'Agentforce pour aider les clients à réinventer leur service client et à tirer parti des bénéfices radicaux de l'IA — de la première conversation jusqu'à la signature du contrat.
Responsabilités :
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Identifier et développer des opportunités Service Cloud au sein de la base clients existante de Salesforce et auprès de nouveaux prospects en France
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Définir et présenter la valeur d'une transformation du service client auprès des décideurs VP et CxO, en établissant des relations de confiance avec les Directeurs du Service Client
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Développer et exécuter un plan de croissance pour Service Cloud, en collaborant avec les équipes commerciales étendues sur les messages clés, la prospection et les techniques de closing
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Agir en tant que conseiller(e) de confiance sur la transformation du service client, en évangélisant les bénéfices de l'IA lors de réunions clients, de salons professionnels et d'événements
Qualifications requises
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Solide expérience dans les applications de service et/ou la gestion opérationnelle du service client
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Bilan éprouvé dans la vente de solutions de service client ou d'engagement client, ou dans la conduite d'une transformation de service globale au sein d'une entreprise multinationale
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Bonne compréhension des opérations du service client et des profils d'acheteurs
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Capacité démontrée à identifier, structurer et conclure des deals complexes d'envergure dans un environnement dynamique
Qualifications souhaitées :
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Expérience au sein d'une équipe commerciale étendue ou matricielle
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Vision établie sur l'avenir du service client, notamment sur les tendances liées à l'IA et à la transformation digitale
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.